COMMUNICATIONS PLATFORM AS A SERVICE
Build Voice & SMS Apps to Address Unique Business Needs.
BRING YOUR COMMUNICATIONS IDEAS TO LIFE WITH CPAAS
Today’s businesses face an environment where staying competitive is more challenging than ever. In order to stay ahead, companies are turning to Communications Platform as a Service (CPaaS) solutions to get the customized functionality needed to deliver customer experiences that are unique to their business. CPaaS solutions make it easy to extend, integrate and build custom communications applications without the hassle of buying or managing the software and hardware infrastructure to support them.
CUSTOMERS LOVE US
DON'T JUST TAKE OUR WORD FOR IT...
“I think you get a lot more value from a Mitel phone system than from competing systems. When you factor in reliability, ease of implementation, ease of maintenance and extendibility, Mitel is a no brainer.”
PRESIDENT, AMERICAN ENGINEERING GROUP (AEG) INTERNATIONAL
SIMPLE SOLUTIONS, ROBUST FUNCTIONALITY
CPaaS gives you the flexibility to build applications or embed communications capabilities like voice and SMS into existing applications with APIs to address countless use cases with ease.
Voice: Place and accept calls directly from your app, plus automate common workflows with call scheduling, data processing and more. Voice API frameworks make it easy to add voice to your current software systems.
SMS: Create convenient user experiences with SMS. Leverage SMS APIs to quickly add text messaging into any system or application.
SIP Connectivity: Use SIP protocols to connect with existing systems, reduce telecom costs and increase your global footprint.
TURN GREAT IDEAS INTO GREAT COMMUNICATIONS APPS
Leverage APIs and dynamic programming capabilities to create your ideal voice or SMS solution. Here's what you could do with a CPaaS solution:
Notifications: Send customers receipts, confirmations and account updates
Reminders: Keep your customers informed with appointment reminders, payment due dates and product or service pick-up information
Customer Engagement: Obtain customer feedback, perform surveys and polls, and increase marketing efforts
System Alerts: Mitigate risks and stay proactive with status alerts and system outages
Self-Service: Let your customers access account information and process payments 24/7
App Integrations: Use voice and SMS APIs to integrate and extend backend systems like your CRM or help desk
And MORE: Let your imagination do the rest
WHAT MAKES SUMMIT DIFFERENT WILL MAKE YOU HAPPY
A true CPaaS solution, Mitel Summit delivers the network and infrastructure you need to build, maintain and scale apps with ease. We manage the infrastructure for you and provide robust developer tools to get you started in seconds. Plus, Summit's dynamic programming language provides more support for both simple and complex scenarios, giving you greater flexibility in what you can build.
No developers on staff? Summit takes service to the next level with our TechConnect Marketplace and Summit Solution partners who can help you bring your ideas to fruition faster.
NEED MORE HELP DECIDING?
As you consider which IP phone system is right for you – cloud, onsite or a hybrid of the two – there are a few key areas to evaluate to help you find the best phone system for your business.