TECHNOLOGY SOLUTIONS

CONTACT CENTER SOLUTIONS

Customer communication can only be as good as your call center solution.

MAKING EVERY INTERACTION COUNT

 

No matter what size your business, you know that customer satisfaction is tied to repeat business and your company's reputation. Personalizing your customer experience opens the opportunity to not only improve customer satisfaction but also to upsell and cross sell - and having the best call center technology is essential to making that possible.

The right contact center solution can make it easy to optimize your resources, improve response times, route calls effectively, and access account data—making interactions simple for your customers and your teams.

FEATURED RESOURCE5

THE ESSENTIAL GUIDE TO BUYING A CONTACT CENTER SOLUTION

Searching for the perfect contact center solution? Download our interactive planning guide to learn what you should be doing in the months ahead.

CUSTOMERS LOVE US

DON'T JUST TAKE OUR WORD FOR IT...

“I think you get a lot more value from a Mitel phone system than from competing systems. When you factor in reliability, ease of implementation, ease of maintenance and extendibility, Mitel is a no brainer.”

TOD SKINNER

PRESIDENT, AMERICAN ENGINEERING GROUP (AEG) INTERNATIONAL

FLEXIBLE CONTACT CENTER SOLUTIONS FOR EVERY BUSINESS

 

Mitel offers flexible contact center solutions for every type of call center - from smaller, less formal environments to large organizations requiring multimedia, sophisticated routing, enhanced reporting options, self-service and outbound campaign capabilities. Mitel's support for leading CRM (eg: Salesforce, Microsoft Dynamics, etc) and enterprise management applications lets you deploy a complete, integrated call center solution that meets your unique and changing business requirements.

 

CONTACT CENTER UPTIME YOU CAN DEPEND ON 

 

There is no room in the client relationship for downtime. That’s why at the heart of every Mitel contact center solution is one of our highly reliable IP phone systems with redundancy and virtualization support built in. Combined with the high availability and disaster recovery features in Mitel Connect Contact Center solutions, you can be confident that your call center is protected from WAN and system failures.

PURPOSE-BUILT TO BE THE BEST CALL CENTER SOFTWARE

For years, IT departments have faced the unenviable challenge of integrating “bolted-on” call center technology with their business phone solution. With Mitel’s business phone systems, your contact center software is tightly integrated, reducing implementation headaches and creating a more consistent experience for your customers.

 

Mitel onsite and cloud contact center solutions also integrate seamlessly with CRM applications such as Salesforce and Microsoft Dynamics CRM to streamline data flow and improve productivity

FLEXIBLE CONTACT CENTER DEPLOYMENTS

With Mitel, companies have the freedom to choose a contact center solution that can be deployed as an onsite, cloud or hybrid architecture.

AMPLIFY TEAM PERFORMANCE 

Mitel contact center solutions offer both agents and supervisors powerful capabilities, regardless of location, with features like Interactive Voice Response (IVR), intelligent routing, outbound and media handling. Through complete UC integration, call centers can enable agents to communicate more effectively using voice, web chat, email and instant messaging. Contact center managers can also easily create real-time and historical reports to measure performance against business goals.

NEED MORE HELP DECIDING?

 

As you consider which IP phone system is right for you – cloud, onsite or a hybrid of the two – there are a few key areas to evaluate to help you find the best phone system for your business.

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