180 UCaaS seats
IT Director
They had a current Cisco hybird system with a different vendor that they were not happy with. We introduced them to Call Tower to pick up their current environment and move them over to Webex calling. They originally engaged with us to move them to to MS Teams but found out it was going to be too much to make the move. We pivotted on a dime and move them to webex calling.
Norstar engaged as a vendor-neutral advisor, evaluating the legacy infrastructure, contract exposure, supportability risks, and modernization requirements. By comparing top UCaaS and CCaaS providers across reliability, cost structure, security, and scalability, Norstar provided the clarity IT leadership needed to make a confident, future-focused decision.
The organization transitioned from Cisco CUCM to Cisco Webex, gaining a modern, secure communications foundation with improved uptime, streamlined management, and futureready capabilities.
The IT team reports significant upgrades in system stability, reduced operational overhead, improved user experience, and stronger long-term cost control. The new cloud architecture positions the organization for AI-driven enhancements and continued modernization.
A leading private business organization with 180 UCaaS seats partnered with Norstar to modernize its communications environment and eliminate the complexity of legacy systems. Working closely with IT Director, Norstar delivered a vendor-neutral evaluation and guided a seamless transition from Cisco CUCM to Cisco Webex. The result was a dramatic uplift in reliability, a more efficient IT workflow, and meaningful long-term cost optimization—built on a future-ready, AI-enabled cloud foundation.
Learn how our independent, vendor-neutral expertise helps enterprise teams modernize technology, reduce risk, and achieve measurable results.
