Modernizing Law Firm Communications with RingCentral

Client Overview

Industry:

Organization Size:

100 UCaaS seats

Stakeholder Titles:

Director of IT

Challenge

Assited this client with a migration from cloud to cloud. They were unhappy with their current provider and looking to consolidate their technology stack around MS Teams. We assisted in finding the best provider to meet this requirement without needing to purchase additional MS licensing, which would have also increased costs.

How Norstar Helped

Norstar engaged as a vendor-neutral advisor, evaluating the legacy infrastructure, contract exposure, supportability risks, and modernization requirements. By comparing top UCaaS and CCaaS providers across reliability, cost structure, security, and scalability, Norstar provided the clarity IT leadership needed to make a confident, future-focused decision.

Solution Delivered

The organization transitioned from Zoom Phone to Ring Central , gaining a modern, secure communications foundation with improved uptime, streamlined management, and futureready capabilities.

Results

The IT team reports significant upgrades in system stability, reduced operational overhead, improved user experience, and stronger long-term cost control. The new cloud architecture positions the organization for AI-driven enhancements and continued modernization.

Testimonial‑Style Blurb

A leading law firm organization with 100 UCaaS seats partnered with Norstar to modernize its communications environment and eliminate the complexity of legacy systems. Working closely with Director of IT, Norstar delivered a vendor-neutral evaluation and guided a seamless transition from Zoom Phone to Ring Central . The result was a dramatic uplift in reliability, a more efficient IT workflow, and meaningful long-term cost optimization—built on a future-ready, AI-enabled cloud foundation.

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