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Unifying Classroom and Communications Platforms for a Large K–12 Education Organization

Client Overview

  • Industry: K–12 Education
  • Organization Size: 2400 Unified Communications users
  • Project Scope: UCaas
  • Industry: K–12 Education
  • Organization Size: 2400 Unified Communications users
  • Project Scope: UCaas
  • Stakeholders: Senior Vice President of Technology

The Challenge

A large K–12 education organization operated separate platforms for classroom instruction and voice communications, creating unnecessary complexity, fragmented user experiences, and inefficiencies across academic and administrative teams.

Leadership sought to consolidate these systems into a single, unified communications platform that could support classroom instruction, voice, and collaboration—while remaining easy to use, scalable, and cost-effective across a large and diverse user

Norstar’s Advisory Role

Norstar partnered with senior technology leadership to guide a structured, vendor-neutral evaluation focused on alignment, usability, and long-term platform fit.

Key advisory contributions included:

  • Assessment of academic and administrative communication requirements across the organization
  • Evaluation of multiple unified communications platforms against core criteria, including:
    • Classroom instruction capabilities
    • Voice and collaboration functionality
    • User experience and ease of adoption
    • Scalability to support staff and students
    • Cost structure and long-term financial impact
  • Side-by-side analysis of platform tradeoffs to support executive decision-making
  • Advisory support to ensure platform selection aligned to both instructional goals and operational efficiency

The Outcome

  • Successful consolidation of classroom instruction and voice communications into a single platform
  • Improved consistency and ease of use across academic and administrative users
  • Simplified technology environment supporting collaboration at scale
  • A unified communications strategy aligned to the organization’s long-term education and operational objectives

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