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Strengthening Communications and Collaboration for a K–12 Charter School

Client Overview

  • Industry: K–12 Education
  • Organization Size: 900 users
  • Project Scope: UCaas
  • Industry: K–12 Education
  • Organization Size: 900 users
  • Project Scope: UCaas
  • Stakeholders: Chief Operating Officer, IT Director

The Challenge

A K–12 charter school relied on a legacy cloud-based VoIP platform that no longer aligned with its instructional model, operational demands, or collaboration needs. Faculty and administrative staff experienced limitations in usability, flexibility, and communication efficiency, while leadership faced rising costs and limited visibility into long-term platform value.

The school required a modern communications environment that could better support instruction, internal collaboration, and customer-facing interactions—without increasing financial burden.

Norstar’s Advisory Role

Norstar worked with the IT Director and COO to conduct a comprehensive review of the school’s communications environment and future requirements.

Advisory efforts included:

  • Evaluation of the existing communications platform, user experience challenges, and operational gaps
  • Definition of technical, instructional, and administrative requirements across UC and Contact Center use cases
  • Review of multiple cloud-based platform options to assess collaboration, scalability, and cost structure
  • Comparative analysis to identify solutions that exceeded functional and financial expectations
  • Guidance to align platform capabilities with the school’s instructional and operational priorities

The Outcome

  • Deployment of a significantly enhanced collaboration and communications environment
  • Improved day-to-day communication efficiency for instructional and administrative teams
  • Better alignment between platform capabilities and the school’s educational model
  • 16% reduction in overall telecommunications spend, saving $151,000 over the life of the agreement
  • Increased user satisfaction without added operational complexity

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