Contact

Standardizing Communications Across a Multi-Site Senior Care Organization

Client Overview

  • Industry: Healthcare
  • Organization Size: 530 Unified Communications users
  • Project Scope: UCaas
  • Industry: Healthcare
  • Organization Size: 530 Unified Communications users
  • Project Scope: UCaas
  • Stakeholders: CEO, CFO, COO, Director of IT

The Challenge

A senior care organization operating across seven locations faced approaching end-of-life timelines for all existing communications systems, with expirations occurring on staggered schedules over the coming years. The fragmented environment created inconsistent user experiences, administrative complexity, and growing risk as legacy systems aged.

Leadership sought to modernize and standardize communications across all locations, while maintaining budget stability and avoiding disruption to daily care operations

Norstar’s Advisory Role

Norstar partnered with executive and IT leadership to develop a structured, forward-looking modernization strategy that balanced technology alignment with financial planning.

Advisory contributions included:

  • Assessment of current-state systems and end-of-life risk across all seven locations
  • Evaluation of unified communications platforms capable of delivering a consistent user experience and centralized administration
  • Demonstration of how a modern cloud platform could be adopted at nearly the same monthly cost as the legacy environment
  • Development of detailed budget projections covering both recurring costs and one-time implementation expenses
  • Design of a phased migration plan to support orderly deployments over multiple phases

The Outcome

  • Successful deployment of a standardized communications platform
  • Clear financial roadmap supporting remaining future site migrations
  • Improved consistency in user experience and system management across locations
  • Reduced risk associated with legacy system expiration and security vulnerabilities
  • A future-ready communications strategy aligned to both operational needs and budget realities

Meet the Advisors Behind Your Success

Learn how our independent, vendor-neutral expertise helps enterprise teams modernize technology, reduce risk, and achieve measurable results.

Schedule My Strategy Call