A healthcare organization operating an existing cloud communications environment faced rising costs, limited flexibility, and misalignment between platform capabilities and real-world use cases. Leadership needed to reassess both Contact Center and Unified Communications platforms to ensure performance, scalability, and financial efficiency—while maintaining continuity in a regulated healthcare environment.
The initiative required cross-functional alignment, careful vendor evaluation, and a controlled cloud-to-cloud migration strategy that minimized disruption to clinical and administrative operations.
Norstar partnered with executive leadership to guide the organization through a structured, vendor-neutral evaluation and migration process.
Key advisory contributions included:
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