Modernizing Network, Communications, and Contact Center Infrastructure for a Healthcare Organization

Client Overview

The Challenge

A healthcare organization operating across multiple locations relied on legacy MPLS and VPN connectivity paired with an on-premise phone system. The environment was costly, difficult to scale, and increasingly misaligned with the organization’s operational needs.

Leadership recognized the opportunity to modernize the entire technology stack—network, voice, and contact center—while maintaining reliability, reducing cost, and improving

Norstar’s Advisory Role

Norstar partnered with the IT Director to guide a comprehensive evaluation and modernization initiative spanning the organization’s core communications and network infrastructure.

Advisory support included:

  • Assessment of existing MPLS, VPN, and on-premise voice limitations
  • Evaluation of modern cloud-based network architectures to improve performance and scalability
  • Advisory guidance on revamping unified communications and contact center capabilities
  • Alignment of network design with current and future application requirements
  • Comparative analysis of modernization paths to balance cost, performance, and operational impact

The Outcome

  • Successful migration from legacy MPLS and VPN connectivity to a modern, cloud-aligned network architecture
  • Modernization of voice and contact center platforms alongside network upgrades
  • Improved scalability, reliability, and flexibility across all 12 locations
  • Reduced overall technology costs while expanding capabilities
  • A unified, future-ready technology stack supporting both clinical and administrative operations

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