Contact

Advancing Government Communications with a Microsoft Teams–Centered Strategy

Client Overview

  • Industry: Government (County)
  • Organization Size: 400 Unified Communications users
  • Project Scope: UCaas
  • Industry: Government (County)
  • Organization Size: 400 Unified Communications users
  • Project Scope: UCaas
  • Stakeholders: Director of IT

The Challenge

A county government organization operating an aging, on-premise phone system needed to modernize communications while maintaining budget discipline and minimizing operational disruption. Leadership wanted to move away from legacy infrastructure and consolidate communications and administration around Microsoft Teams, leveraging existing Microsoft licensing investments.

The initiative required careful evaluation to ensure the selected solution could support public-sector security requirements while adding modern capabilities without increasing overall cost.

Norstar’s Advisory Role

Norstar partnered with the Director of IT to guide a structured, vendor-independent evaluation of cloud phone system options aligned to a Microsoft Teams–centric strategy.

Key advisory contributions included:

  • Assessment of current-state limitations and future communications objectives
  • Evaluation of cloud phone system providers capable of native Microsoft Teams Phone System integration
  • Validation of functional requirements including SMS messaging, call recording, and analytics
  • Alignment of platform capabilities with existing Microsoft licensing to reduce redundancy
  • Advisory support to identify a provider that balanced functionality, simplicity, and long-term sustainability
  • Financial analysis to ensure the modernization initiative remained budget-neutral
  • Provided insight and access to pre-approved government procurement agreements to ensure best pricing

The Outcome

  • Successful transition from an aging on-premise phone system to a modern, cloud-based Microsoft Teams Phone environment
  • Consolidation of communications and administration within a single collaboration platform
  • Added capabilities including SMS, call recording, and analytics
  • Improved operational efficiency without increasing overall project cost
  • A future-ready communications platform aligned to public-sector needs and constraints
  • Project resulted in a cost savings over the operating of the legacy platform allowing client to procure new technologies without additional financial impact

Meet the Advisors Behind Your Success

Learn how our independent, vendor-neutral expertise helps enterprise teams modernize technology, reduce risk, and achieve measurable results.

Schedule My Strategy Call