Modernizing Communications Across a Distributed Healthcare Organization

Client Overview

The Challenge

A large healthcare organization operating across dozens of locations relied on an aging, on-premise communications environment that had become increasingly expensive to maintain, difficult to scale, and misaligned with evolving clinical and operational demands.

Leadership needed to modernize communications in a way that improved reliability and mobility while supporting a highly distributed footprint—without introducing additional complexity or risk.

Norstar’s Advisory Role

Norstar partnered with IT leadership to guide a structured modernization strategy focused on long-term performance, scalability, and cost efficiency.

Key advisory contributions included:

  • Assessment of current-state limitations across a multi-site healthcare environment
  • Development of a communications strategy aligned to clinical, administrative, and mobility requirements
  • Defined and designed solutions considering compliance requirements for HIPAA, PHI, PCI, e911, and other regulatory requirements.
  • Evaluation of secure private cloud deployment models to balance control, performance, and scalability
  • Advisory support through migration planning and execution to minimize disruption across 80+ sites
  • Financial analysis to align the modernization initiative with long-term cost objectives

The Outcome

  • Successful transition from a legacy, on-premise environment to a secure private cloud communications platform
  • Improved system reliability, resiliency, and centralized administration
  • Enhanced mobility and scalability across a large, distributed healthcare footprint
  • More than $625,000 in cost savings realized
  • A future-ready communications foundation aligned to clinical and operational needs

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