449 UCaaS seats, 46 CCaaS seats
CIO
They were using a legacy phone system that was end of life for their communication needs. They were looking for more capabilites for their call takers around Voice, Chat, Text and email. AI was also a big driver on their decision. They deployed a brand new contact center with 46 agents to communicate with their students and families in ways the families want to be communicated with.
Norstar engaged as a vendor-neutral advisor, evaluating the legacy infrastructure, contract exposure, supportability risks, and modernization requirements. By comparing top UCaaS and CCaaS providers across reliability, cost structure, security, and scalability, Norstar provided the clarity IT leadership needed to make a confident, future-focused decision.
The organization transitioned from Mitel Connect to Dialpad, gaining a modern, secure communications foundation with improved uptime, streamlined management, and futureready capabilities.
The IT team reports significant upgrades in system stability, reduced operational overhead, improved user experience, and stronger long-term cost control. The new cloud architecture positions the organization for AI-driven enhancements and continued modernization.
A leading higher education organization with 449 UCaaS seats, 46 CCaaS seats partnered with Norstar to modernize its communications environment and eliminate the complexity of legacy systems. Working closely with CIO, Norstar delivered a vendor-neutral evaluation and guided a seamless transition from Mitel Connect to Dialpad. The result was a dramatic uplift in reliability, a more efficient IT workflow, and meaningful long-term cost optimization—built on a future-ready, AI-enabled cloud foundation.
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