25 UCaaS seats
IT Manager
This company was utilziing a legacy technology that was not meeting their needs. They were looking for a solution that would give them more ways to communicate with their customers and reuse their Mitel phones. We assisted them with reviewing a number of solutions and they settled on Zoom because of the ease of use, ease of management, and they were albe to reuse their Mitel 6940 Phones
Norstar engaged as a vendor-neutral advisor, evaluating the legacy infrastructure, contract exposure, supportability risks, and modernization requirements. By comparing top UCaaS and CCaaS providers across reliability, cost structure, security, and scalability, Norstar provided the clarity IT leadership needed to make a confident, future-focused decision.
The organization transitioned from Mitel Mivoice Business to Zoom, gaining a modern, secure communications foundation with improved uptime, streamlined management, and future-ready capabilities.
The IT team reports significant upgrades in system stability, reduced operational overhead, improved user experience, and stronger long-term cost control. The new cloud architecture positions the organization for AI-driven enhancements and continued modernization.
A leading private business organization with 25 UCaaS seats partnered with Norstar to modernize its communications environment and eliminate the complexity of legacy systems. Working closely with IT Manager, Norstar delivered a vendor-neutral evaluation and guided a seamless transition from Mitel Mivoice Business to Zoom. The result was a dramatic uplift in reliability, a more efficient IT workflow, and meaningful long-term cost optimization—built on a future-ready, AI-enabled cloud foundation.
Learn how our independent, vendor-neutral expertise helps enterprise teams modernize technology, reduce risk, and achieve measurable results.
