501 UCaaS seats
Director of IT
We originally sold them MS Teams (Call Tower) but some of their team members did not like the way that Teams was handling calls they way that they were use to on their old Avaya system. with that being said they reached out to us again to help them find a solution to would play nicer to a couple of their older employees. We showed them a number of solutions and they settled on Ring Central as it was the most like the old Avaya that they had for 20 years.
Norstar engaged as a vendor-neutral advisor, evaluating the legacy infrastructure, contract exposure, supportability risks, and modernization requirements. By comparing top UCaaS and CCaaS providers across reliability, cost structure, security, and scalability, Norstar provided the clarity IT leadership needed to make a confident, future-focused decision.
The organization transitioned from MS Teams to Ring Central, gaining a modern, secure communications foundation with improved uptime, streamlined management, and futureready capabilities.
The IT team reports significant upgrades in system stability, reduced operational overhead, improved user experience, and stronger long-term cost control. The new cloud architecture positions the organization for AI-driven enhancements and continued modernization.
A leading law firm organization with 501 UCaaS seats partnered with Norstar to modernize its communications environment and eliminate the complexity of legacy systems. Working closely with Director of IT, Norstar delivered a vendor-neutral evaluation and guided a seamless transition from MS Teams to Ring Central. The result was a dramatic uplift in reliability, a more efficient IT workflow, and meaningful long-term cost optimization—built on a future-ready, AI-enabled cloud foundation.
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