400 UCaaS seats
Director of IT
Assisted the city with evaluating a new cloud phone system provider. They were moving form a legacy aging system and wanted to leverage their existing G5 MS licensing and consolidate applications and adminstration around MS Teams. We were able to assist in finding the right provider for a native teams integration that also provided SMS, Call Recording and Analytics while keeping the project budget nuetral.
Norstar engaged as a vendor-neutral advisor, evaluating the legacy infrastructure, contract exposure, supportability risks, and modernization requirements. By comparing top UCaaS and CCaaS providers across reliability, cost structure, security, and scalability, Norstar provided the clarity IT leadership needed to make a confident, future-focused decision.
The organization transitioned from Mitel on Prem to Call Tower – Teams , gaining a modern, secure communications foundation with improved uptime, streamlined management, and future-ready capabilities.
The IT team reports significant upgrades in system stability, reduced operational overhead, improved user experience, and stronger long-term cost control. The new cloud architecture positions the organization for AI-driven enhancements and continued modernization.
A leading government organization with 400 UCaaS seats partnered with Norstar to modernize its communications environment and eliminate the complexity of legacy systems. Working closely with Director of IT, Norstar delivered a vendor-neutral evaluation and guided a seamless transition from Mitel on Prem to Call Tower – Teams . The result was a dramatic uplift in reliability, a more efficient IT workflow, and meaningful long-term cost optimization—built on a future-ready, AI-enabled cloud foundation.
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