100 UCaaS seats
IT Director
The organization had a end of life on premise Avaya system that was no longer supported. They were also in the process of moving to a GCC High MS Teams tenant and heavily used the MS Teams application for internal collaboration. We assited in identifying a Teams Voice solution that was certified in GCC High and allowed the organization to fully modernize their technology stack and integrate nativley wtih MS Teams.
Norstar engaged as a vendor-neutral advisor, evaluating the legacy infrastructure, contract exposure, supportability risks, and modernization requirements. By comparing top UCaaS and CCaaS providers across reliability, cost structure, security, and scalability, Norstar provided the clarity IT leadership needed to make a confident, future-focused decision.
The organization transitioned from Avaya to Call Tower – Teams , gaining a modern, secure communications foundation with improved uptime, streamlined management, and futureready capabilities.
The IT team reports significant upgrades in system stability, reduced operational overhead, improved user experience, and stronger long-term cost control. The new cloud architecture positions the organization for AI-driven enhancements and continued modernization.
A leading government organization with 100 UCaaS seats partnered with Norstar to modernize its communications environment and eliminate the complexity of legacy systems. Working closely with IT Director, Norstar delivered a vendor-neutral evaluation and guided a seamless transition from Avaya to Call Tower – Teams . The result was a dramatic uplift in reliability, a more efficient IT workflow, and meaningful long-term cost optimization—built on a future-ready, AI-enabled cloud foundation.
Learn how our independent, vendor-neutral expertise helps enterprise teams modernize technology, reduce risk, and achieve measurable results.
