5,000+ Educational Institutions Worldwide Trust Avaya For Their Communications Systems.

Avaya Solutions

Learn How Avaya Can Help Your Business

Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or a hybrid.

Customer Engagement


Contact Center Efficiency
Customer Experience
Topline Growth

 

Customer engagement represents a positive, value-creating relationship between customers and an organization throughout the customer journey. In today’s digital era, customers demand and expect a consistent and seamless experience across multiple touch points, both physical and digital.  Avaya offers contact center solutions that enable you to build a customized portfolio of applications—to drive stronger customer engagement and promote higher customer lifetime value.

Team Engagement


Communications Optimization
Worker and Team Productivity
Mobility Enablement

 

Boundless Team Engagement happens when communications solutions integrate into your work culture. Streamlined, cost-effective processes transform the way your teams engage with customers, partners, and each other. Barriers disappear, relationships blossom, productivity rises, and your business accelerates.

Networking


Network Virtualization
Unified Access
Video Surveillance

 

Technology is driving waves of digital transformation, including the Internet of Things, which delivers effective omnipresence solutions for devices. From heart machines to heating systems to helicopters, it’s all online, integrated, available—and possibly vulnerable. We’re providing innovative network cybersecurity with remarkable efficiency and performance.

Cloud

Cloud Options
Enterprise Cloud and Managed Services
Avaya Cloud Solutions Delivered by BT Wholesale

 

Avaya cloud-based solutions let you pay as you grow, provide the latest endpoints and applications, and support business processes that drive success. For any size business, we deliver Cloud Your Way on a fully open architecture that supports flexibility, reliability, security and scaling. We help you transfer the burden of technical and architectural maintenance to your cloud partners, so you can concentrate on solving business problems.

Real-time Communications

Avaya Breeze™ Platform
Avaya Snap-ins
Avaya Snapp Store
Avaya Collaboratory

 

Boundless Team Engagement happens when communications solutions integrate into your work culture. Streamlined, cost-effective processes transform the way your teams engage with customers, partners, and each other. Barriers disappear, relationships blossom, productivity rises, and your business accelerates.

Solutions For All Business Need

Avaya’s award-winning services organization is a comprehensive and robust suite of offers in which Avaya consults, enables, supports, manages, optimizes and even outsources its clients’ team engagement, customer engagement and networking solutions.

Unified Communications


Unified Communications seamlessly connects everyone in your workforce to each other and to customers, suppliers, partners—everyone internal and external who keeps your business moving. From software to platforms to phones, Avaya helps you make connections easier, so you can increase productivity—and feed growth and profitability.

Mobility

 

When great communications tools are available on any device, in any location, you can connect your employees, customers, and partners across networks and locations. Use Avaya's secure, reliable, and cost-effective mobility solutions to enable everyone with comprehensive and agile communication. Your teams can become more productive, available, and responsive.

Conferencing

 

Make a big impact on increasing productivity by making easy conferencing tools accessible to the entire team inside and outside your organization, from any location. Mobile and remote employees connect as easily as those in the office. Go with in-house conferencing that works on virtually any device and saves costs. Avaya provides audio, web, and video conferencing—in simple, efficient all-in-one solutions.

Remote and Home Workers

 

Give employees working from home, traveling, or in a client’s office the same tools and capabilities as your in-office workers. With anywhere access to your enterprise communications applications, employees—even remote contact center agents—will never miss another call or meeting. Support different user profiles—executives, knowledge workers, and sales teams—independent of their locations, networks, and devices.

Messaging

 

Communications fuel business, and when real-time isn’t an option, messaging is the proven, time-tested way to exchange information and keep conversations going. Messaging solutions from Avaya deliver unified solutions for voice, email, text, fax, and even video messages on your device of choice. Our robust platform offers high availability and disaster recovery options for critical situations.

Contact Center Performance

 

Delivering a high-performance contact center depends on your ability to leverage intelligent insights across your enterprise. From your contact center to your back office, use the information to make better decisions faster, identify and resolve customer dissatisfaction, fix broken or cumbersome processes, train and coach agents, and improve communication.

Multi-channel/Omnichannel Experience

 

As customer care evolves to new digital channels—like web chat, SMS, social media, and video—there’s a need to offer a seamless experience across these channels. Omnichannel and multi-channel customer experiences are all about providing the right media at the right time, every time, applying all relevant information and context to deliver a unique, personalized, and enduring experience across the customer’s entire journey.

Customer Sales and Services

 

Successful organizations evaluate and enhance the customer journey from end to end. They make their organizations relevant to the customer at each touch point and across all channels, finding new ways to upsell and cross sell, proactively notifying customers about important information, and quickly responding to the market to meet new demands.

Virtualized Communications Systems

 

Avaya is redefining the delivery of communications solutions. Our network simplification, empowered by a fully integrated communications infrastructure, delivers rapid application deployment and seamless service provisioning. We can help you quickly deploy communications application solutions with right-sized turnkey packages.

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570-908-6000

800-228-1308

 

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