MEETING YOUR EMERGENCY NEEDS 24/7 
To support today's complex voice communications equipment, we understand that any system failure can have a catastrophic financial impact on your business. To minimize your risk of financial loss, we offer you Instant Response to any emergency. Technology is a significant investment. Extend your limited warranty or upgrade your service to protect your Telecom system from:
YOUR NORTEL EXTENDED WARRANTY PROTECTION INCLUDES
Budget and Savings
A maintenance agreement helps your company budget its telephone operating costs. If a major outage occurs, your maintenance plan would cover such an occurrence instead of a costly unplanned system outage. Peace of Mind Knowing that your system is covered can give you assurance that if anything does happen, your system it is covered and it will be back up and running smooth without costly repairs.
Full Parts & Labor Coverage
Unlimited service calls. Any system malfunction is covered and we pay your bill. Included are processors, circuit cards, software, telephones, voice mail, and peripherals.
Faster Response Time
Preferred customer status gets you the fastest response time for service. If another call was received by a non- maintenance customer, the maintenance customer would receive priority handling. No Travel Charge All travel expenses are paid by us.
Help Desk Phone Support
Need help programming a phone? Call us and we’ll give you over the phone support. Q & A Support Provides your organization with ongoing telephone and e-mail support for your application. You will be able to ask questions about system operations as well as any other questions about the on-going use of your system and expect a quick reply.
20% Labor Discount
For Moves, Adds, & Changes. Non- maintenance customers are billed at $100 per hour.
Free On Site Annual Tech Visit Worth $165
We provide an on-site tech visit to insure your system will stay running smooth. The on-site tech visit can point out potential problems and correct them. The on-site tech visit is a $165.00 value
Cabling Guarantee
Any problem resulting by cabling installed by us is FREE. Your protection includes cable, jacks, and cords. 10% Rebate We will rebate 10% of your total maintenance payments towards the purchase of new system. Remote Support In-house staff provides remote programming and diagnostics to resolve routine and emergency service issues.
Priority Scheduling
You receive priority scheduling for non-covered work, such as adding new telephone lines and phones.
Preventive Maintenance
You receive all Nortel (manufacturer) recommended preventive maintenance to keep your system performing at optimal level.
Software Upgrade Discounts
You will receive all software upgrades offered at discounted levels.
15% System Relocation Benefit
You are eligible for a generous discount in the event your business relocates. No Deductibles All your maintenance costs are covered.
Annual Business Reviews
Our staff provides unmatched consultation, service and support to over 4,000 local customers of Nortel voice and data systems that we've sold, installed and continue to service. As technology continues to change, we provide annual business reviews FREE of charge to assist you in making the best possible choices for your business.
Five Year Guaranteed Pricing Agreement Your pricing is guaranteed up to five years without increase. Your telephone system service agreement insures you'll get the best service possible now and in the future.
20% Training Discount
Free training is included with all new system installations. Customized refresher training can be scheduled at your facility. This entitles your organization to discounted training based at $80 per hour. Training support include System Administration Training, End User Training: Phones & Voice Mail, Attendant Console Training, OTM End User Training, Call Center Training, etc.
System Documentation Materials
Entitles your organization access to system documentation including end-user training booklets and system administration manuals.
Personal Account Liaison
Your personal account liaison will be assigned to your account to help facilitate swift service resolutions
Telco Repair Service Coordination
Need help coordinating service orders with you Telco? We’re here to assist, no charge.
CUSTOMIZED SUPPORT SERVICES
You tell us what you need and we’ll customize a solution perfect for you. Our experienced programming/training department can assist you with moves, adds or changes (MAC) either over the phone, through remote dial-in or on-site.
SPECIAL BONUS 2 Hours FREE On-Site Support. A $200 Value, FREE When You Enroll. CALL NOW 800-228-1308
